Privacy Policy

  1. Who we are
    1. ‘We’, ‘us’ and ‘our’ all refers to Videolabs, with registered office at 2550 Kontich, Veldkant 33a and registered under the company number 0733.953.270. We should be viewed as the data controller in terms of the personal data we collect in connection with your use of our website.
    2. The sole purpose of this Privacy Policy is to provide you with information relating to the processing of personal data within the framework of our website. For the privacy practices we use to administer our services, please refer to the agreement you concluded with us or the contact person indicated below.
    3. Our website, is owned by Videolabs NV and is administered by Designaid bvba, with registered office at 2600 Berchem, Terlinckstraat 108 and with the VAT number: BE 0824 893 839. For more information, we refer you to article 5 of this Privacy Policy.
    4. Your privacy is important to us. We have therefore developed this Privacy Policy to provide you with more information regarding the collection, communication, transfer and use (‘processing’) of the personal data you share with us, as well as to provide you with more information regarding your rights. We therefore ask you to carefully review this Privacy Policy.
  1. How we use and collect your personal data
    1. Personal data is defined as any information about an identified or identifiable natural person. Identifiable refers to identifiers (such as name, identification number, location data, etc.) that can be used to identify a natural person directly or indirectly.
    2. The personal data we collect is collected for the following purposes:
      1. If you fill in the contact form on our website, we will use your personal data to respond to your request, either by e-mail or phone. Your e-mail address may therefore be included in our database for the purpose of sending out our newsletter and providing information regarding events, seminars etc.
      2. If you register for an event and/or provide us with transaction data, we collect your personal data solely for the purpose of storing such information, settling a payment for the purchase of goods and/or services, offering our services and enabling us to process your registrations or contact you.
      3. If you register to the newsletter, your e-mail address will be used to send you said newsletters. Moreover, we may keep you informed of events, seminars and other activities we organise and that may be relevant to you.
      4. We process your personal data for the purpose of supporting the website and in order to improve your user experience. This purpose extends to monitoring the safety, availability, (performance), capacity, and stability of our website.
      5. We process your personal data to enforce or comply with the rights granted under applicable law (such as instituting proceedings to defend against legal claims) if necessary. We may also use your personal data to fulfil our obligations under applicable law.
    3. We collect the following categories of personal data:
      1. Contact Information: if you fill in the contact form, you will be asked to provide the following information: name, address, e-mail address, telephone number, and personal information you enter in the additional box (please do not provide any sensitive information, such as health information, criminal conviction information, or bank account numbers). This is information provided directly by you.
      2. Newsletter: If you Register to our newsletter, you will be asked to provide your e-mail address. This is information provided directly by you.
      3. Usage information: We process personal data pertaining to your use of our website: IP address, device ID and type, referral source, language settings, browser type, operating system, geographic location, duration of visit, page visited, or information regarding the timing, frequency and pattern of your visit. This information may be aggregated and may assist us in helping us collect useful information regarding the use of the website. In the event that such usage information is anonymous (and therefore not traceable to you as a natural person), such information is not covered by this Privacy Policy. This information is collected automatically through the use of the website.
      4. Transaction information: We collect personal data relating to your transactions through the website: ‘Contact information’, payment information and the goods and/or services you have purchased. These are personal details provided directly by you.
  2. The legal grounds for the use of your personal data are the following:
    1. On the basis of the legal grounds of ‘legitimate interest’, we use the personal data we receive from you via our contact form, as well as the user information we collect that is aggregated from your surfing behaviour on our website. We therefore have a legitimate interest in answering your question(s) or responding to your comments. The user information is used to make the website experience of our users as comfortable and secure as possible. In any case, we strive to balance this legitimate interest with respect for your privacy.
    2. By registering for our newsletter on our website, you grant us your explicit consent, even if you are not yet a customer of ours. Your personal data will also be used for direct marketing purposes, provided you have given your explicit consent. If you have already been added to our mailing list to receive electronic marketing material, we may use your information to send marketing material about our services. In cases when the legal basis for processing your personal data is consent, you have the right to withdraw your consent at any time. However, this does not affect the lawfulness of any processing that was carried out before the consent was revoked. And in cases when the legal basis for processing are our legitimate interests or the public interest, you have the right to object to such processing as set out in article 5 of this Privacy Policy.
    3. With respect to our services and customers, we use the identification and financial data on the legal basis of ‘necessary for the performance of the agreement’. Therefore, we require this identification information to send you our invoices (electronically) or to include them in our financial administration, as well as for our customer and supplier records.
    4. Your personal data will only be used for the purposes set out in article 2.2.
  1. Storing of your personal data and erasure
    1. Your personal data will not be retained for longer than is necessary to fulfil a specific objective. The retention period may vary depending on the purpose. The contact information we receive from you when using the contact form and the user information pertaining to the use of our website will never be retained for more than 5 years. The identification and financial data we process with regard to our services and which pertain to our customer records will be kept for a maximum of 7 years.
    2. If you withdraw your consent, or if you object to the processing of personal data, and such an objection is upheld, we will erase your personal data. However, we will retain the personal data we require to respect your preference for the future.
    3. We are entitled to retain your personal data if this is necessary to comply with our legal obligations, to file a legal claim or to defend ourselves against such a claim or for reasons of proof.
  1. Your rights as an individual
    1. This article contains an overview of your most important rights in accordance with the applicable legislation on the protection of personal data. We have tried to summarise them for you in a clear and readable way.
    2. If you wish to exercise any of your rights, please send us a written request in accordance with article 10 of this Privacy Policy. We will endeavour to respond to your request without unreasonable delay, but in any case within a period of one month from receipt of your request. If we are unable to respond within the aforementioned period of one month and wish to extend the deadline, or in the event that we do not comply with your request, we will notify you accordingly.
    3. Right of access
    4. In the event that we process your personal data, you have the right to access your personal data, as well as certain additional information described in this Privacy Policy.
    5. You have the right to receive from us a copy of your personal data in our possession, provided that this does not adversely affect the rights and freedoms of others. The first copy will be provided to you free of charge, but we reserve the right to charge a reasonable fee if you request multiple copies.
    6. Right of rectification
    7. If the personal information we hold about you is incorrect or incomplete, you have the right to ask us to correct this information, or to ask us to complete it, taking into account the purposes of the processing.
    8. Right to erasure and right to be forgotten
    9. If one of the following applies, you have the right – without unreasonable delay – to obtain the erasure of your personal data:
      1. The personal data are no longer needed for the purposes for which they were collected or otherwise processed;
      2. You withdraw your consent on which the processing is based, and there is no other legal basis for the processing of your personal data;
      3. Your personal data have been processed unlawfully;
      4. Erasure of your personal data is necessary to comply with EU or Belgian law;
  2. There are certain exclusions on the right to erase data. These exclusions include, where processing is necessary,
    1. the exercise of the right to freedom of expression and information;
    2. For reasons of public interest in the realm of public health;
    3. For purposes of archiving in the public interest, or for statistical purposes;
    4. For compliance with a legal obligation; or,
    5. For the institution, exercise or substantiation of a legal claim.
  3. You have the right to obtain a restriction on the processing of your personal data (which means that the personal data may only be stored by us and may only be used for limited purposes) if one of the following applies:
    1. You dispute the accuracy of the personal data over a period that allows us to verify the accuracy of the personal data;
    2. The processing is unlawful and you object to the erasure of the personal data but instead request a restriction on its use;
    3. We no longer need your personal data for the processing purposes, but you require them for the institution, exercise or substantiation of a legal claim; or,
    4. You have objected to the processing, pending an answer to the question of whether our legitimate grounds outweigh yours.
  4. In addition to our right to store your personal data, we may still process them, but only:
    1. With your consent;
    2. To institute, exercise or defend legal proceedings;
    3. To protect the rights of another natural or legal person; or,
    4. For reasons of public interest.
  5. You will be informed before we lift the restriction on the processing of your personal data.
    Right to transferability of your personal data / data portability.
  6. If the processing of your personal data is based on your consent, and the processing is carried out via automated processes, you have the right to receive your personal data in a structured, conventional and machine-readable form. However, this right does not apply to the extent that it would affect the rights and freedoms of others.
  7. You also have the right, if technically possible, to have your personal data sent directly by us to another company.
  8. Right of objection. You have the right at any time – for reasons related to your specific situation – to object to the processing of your personal data, but only to the extent that the legal basis for the processing is that the processing is necessary for:
    1. The performance of a task of general interest or in the exercise of a task in the context of the exercise of the public authority granted to us;
    2. The defence of our legitimate interests or those of a third party.
  9. If you object to the processing of your personal data, we will no longer process said personal data unless we can demonstrably show justified interests for the processing that outweigh your interests or fundamental rights and freedoms.
  10. If your personal data are processed for the purpose of direct marketing, irrespective of whether it is initial or further processing, you have the right to object to this processing free of charge and at any time, including in the case of consumer profiling insofar as it relates to direct marketing. If you object, we will stop processing your personal data for this purpose.
  11. Right to file a complaint with a supervisory authority. If you believe that the processing of your personal data that we perform violates data protection legislation, you have the right to file a complaint with a supervisory authority responsible for data protection. You can do this in the EU Member State in which you reside, the place you work or the place where the alleged infringement took place. In Belgium, you may file a complaint with the Privacy Commission, Drukpersstraat 35, 1000 Brussels (,
  1. Providing your personal data to third parties
    1. In order to make our website publicly accessible, we work with service providers to process and store your personal data. We use the following service providers:
      1. Sidekick, Veldkant 33A, 2550 Kontich (communication agency)
      2. Designaid Bvba, with registered office at 2600 Berchem, Terlinckstraat 108 (website of administrator).
    2. Personal data from financial transactions are only shared to the extent necessary to complete the payment. If your payment is made in the environment of such a payment intermediary, the intermediary’s privacy policy shall apply.
    3. If you are a customer of ours, we may disclose your personal information to suppliers with whom we have concluded a contract for the provision of services to you. If you are a supplier of ours, we may pass on your personal data so that our customers can contact you.
    4. It may be that providing access to your data is necessary for legal purposes. In such a case, we will be obliged to comply with this. We may also provide your personal data if this is necessary to protect the vital interests of another natural person.
    5. We do not provide personal data to third parties other than those set out in this Privacy Policy. However, our website uses social media plug-ins that allow you to link to our social media channels or enable you to share content on your social media channels. These social media channels include Facebook, Instagram, LinkedIn, Twitter, Google+, Vimeo and Pinterest. If you click on such a link, the aforementioned social media partners may collect personal data, such as personal data relating to your profile.
    6. We cannot vouch for how these social media partners use your personal data. In such circumstances, they will assume the role of data controllers. Below we list the relevant links for your information (which may change from time to time):
      1. Facebook:;
      2. Instagram:;
      3. LinkedIn:;
      4. Twitter:;
      5. Google+:;
      6. Vimeo:;
      7. Pinterest:;
  1. Transfer of personal data
    1. No personal data is transferred outside of the European Economic Area.
  1. Cookies
    1. Our website uses cookies. For further information, please refer to our Cookie Policy.
  1. Changes to the Privacy Policy 
    1. Every so often, we may make changes to this Privacy Policy. The most recent version of the Privacy Policy can always be consulted on the website.
  1. Contact information
    1. If you have any questions, comments or complaints regarding this Privacy Policy or the processing of your personal data, or if you wish to submit a request in accordance with article 4, please contact us in one of the following ways:
      1. By e-mail: to, attn. privacy controller.
      2. By post: to Videolabs NV attn. privacy controller, Veldkant 33a, 2550 Kontich.
    2. This Privacy Policy was last updated on 19/09/2019.